Office Policies

No-show/Cancellations

At Associated Endocrinologists, our goal is to provide quality care in a timely manner. We have implemented a no show/cancellation policy which enables us to better utilize available appointments for our patients in need.

Please be courteous and call the office if you are unable to keep your appointment. Available appointments are in high demand and your early cancellation will give another patient the possibility to have access to timely care.

Patients who fail to show up or cancel, prior to 24 hours of their scheduled appointment may face dismissal from our practice.

Payment and Credit Card on File Policy

Associated Endocrinologists’ general policy is that payment for services is required on the day of your appointment. However, we recognize that there are times when neither you nor we are aware of the specific copays or coinsurance for which you are responsible for. To help manage patient balances as well as make payment more convenient for you, Associated Endocrinologists requires each of our patients/legal guardians maintain a credit (or debit) card on file with our office. This payment will only be used in the event that your account has a remaining balance after your insurance has been billed and payments, if any, have been received. Credit card information is maintained in a secure and confidential portal at Chase Bank. Rest assured that Associated Endocrinologists does NOT retain a copy of your credit card number. It is the patient’s responsibility to know if their insurance covers the office visit and to obtain a referral from their primary care physician if one is needed.

HIPAA Policy

Click Here to download a copy of AE’s HIPAA Privacy Policy.